FAQ

Got questions?
We have answers.

Everything you need to know about Cloudssleep, how it works and what to expect.

The product
How does a weighted sleep mask work?+
The Cloudssleep mask uses Deep Pressure Stimulation (DPS) — the same principle behind weighted blankets. The gentle weight of 250g activates your parasympathetic nervous system, which lowers your heart rate, reduces cortisol and triggers natural melatonin production. The result is that you fall asleep faster and spend more time in deep, restorative sleep.
Is 250g too heavy for my face?+
Not at all. 250g is the optimal weight for this type of stimulation — light enough to be comfortable all night, heavy enough to activate the calming response. The micro glass beads are evenly distributed across the mask so there are no pressure points. Most people describe it as feeling like a gentle hug around the eyes.
Does it put pressure directly on my eyes?+
The weight rests on the areas around your eyes, forehead and temples — not directly on your eyeballs. If you have concerns about eye pressure or an existing eye condition such as glaucoma, we recommend consulting your doctor before use.
Will it fit my head?+
Yes. The adjustable elastic strap is designed to fit virtually any head size and shape. It stays secure through the night without pulling your hair or creating pressure points. It works for back sleepers, side sleepers and stomach sleepers.
What is it made of?+
The outer layer is bamboo velvet — naturally hypoallergenic, breathable and ultra-soft. Inside are medical-grade micro glass beads that distribute the weight evenly and stay silent throughout the night. The strap is adjustable elastic that holds its shape wash after wash.
Results
How quickly will I notice results?+
Most customers notice a difference from the very first night. You may feel a calming effect as soon as you put it on. For the full benefit on deep sleep quality, we recommend consistent use for 7 to 14 nights while your body adjusts to the new sleep stimulus.
What if it doesn't work for me?+
We offer a 30-night sleep guarantee. Use it every night for 30 nights. If you don't sleep better, contact us at info@cloudssleep.com for a full refund. No questions asked and no return required.
Care & use
Can I wash it?+
Yes. The Cloudssleep mask is machine washable at 30°C. Use a laundry bag for best results and wash with a full load to protect the seams. Air dry or tumble dry on low. Do not iron or bleach. The weight and shape are fully maintained after washing.
Will it stay on while I sleep?+
The adjustable strap keeps the mask securely in place for most people. That said, if you move a lot in your sleep, the mask may shift or come off during the night — this is normal. The purpose of the mask is to help you fall asleep. Once you're in deep sleep, it has done its job.
Orders & shipping
How long does shipping take?+
We ship to the United Kingdom. Orders are processed within 1 to 2 business days and delivered within 5 to 8 business days. Shipping is always free, with no minimum order.
Can I return my order?+
Yes. You can return your order within 30 days of delivery as long as the item is unused and in its original packaging. Return shipping costs are covered by the customer. To start a return, email us at info@cloudssleep.com with your order number.
Still have a question? Email us at info@cloudssleep.com. We respond within 2 hours.
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