Your privacy.
Our responsibility.

Cloudssleep is operated by a registered US LLC. We sell directly to customers in the United States and Canada through our online store at cloudssleep.com. If you have any questions about this policy, you can contact us at info@cloudssleep.com.

When you place an order or interact with our store, we may collect the following information:

• Your name, email address, shipping address and phone number
• Payment information — processed securely by our payment provider and never stored on our servers
• Your order history and any communications you have with us
• Technical data such as your IP address, browser type and device, collected automatically when you visit our site

We use your information only for the purposes it was collected for:

• To process and fulfill your order
• To send you order confirmations and shipping updates
• To respond to your questions or support requests
• To send you occasional emails about new products or offers — only if you have opted in
• To improve our website and customer experience

We will never sell your personal data to third parties.

We only share your information with trusted third parties who help us operate our business:

• Shopify — our e-commerce platform, which processes and stores order data
• Payment processors — to securely handle your payment transactions
• Shipping carriers — to deliver your order
• Email marketing tools — only if you have opted in to receive marketing emails

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device. You can disable cookies in your browser settings at any time, though some features of our site may not function correctly without them.

We use cookies for session management, analytics and, if you have opted in, for personalized advertising.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time by clicking unsubscribe in any email
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, email us at info@cloudssleep.com.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal purposes. You may request deletion of your data at any time.

We use industry-standard SSL encryption to protect your data in transit. Payment information is handled exclusively by certified payment processors and is never stored on our servers. We regularly review our security practices to ensure your data remains safe.

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. The date of the most recent update is always shown at the top of this page.